Posted on Monday, October 21st, 2013 by Will Hagle
Bonobos is an online clothing retail company that has personalized customer service both online and in its brick-and-mortar Guideshops.
Bonobos is a clothing company that cares about the most important thing for customers: the way clothes fit. The site offers stylish men’s clothing in a variety of sizes and for a range of affordable prices. You can find both casual and professional clothing on the site — from jeans and shirts to suits and ties. Each item is accompanied by a thorough description of the way the clothing fits to ensure that you’re buying the right products. If you’re on the skinnier side, there’s a “slim shop” portion of the site with closed designed just for you. That page features slimmer versions of the site’s popular items like chinos and denim jeans. Any of these items can be shipped for free both ways. The process of returning an item is one of the easiest you’ll find anywhere online.
Although Bonobos is based primarily online, they also have a handful of brick-and-mortar Guideshops that offer a more personalized shopping experience, and some Nordstrom stores carry their clothes. The Guideshops are the most unique aspect of the company. If you see something you like online, but you want to be sure it fits, you can make an appointment to try on your clothes at one of the stores. At the store, you’ll be greeted by “an style Guide” that’ll assist you with your shopping experience. The company currently has Guideshop locations in Austin, TX, Bethesda, MD, Boston, Washington D.C., Chicago, San Francisco and New York City. For those outside of those cities, you can still find a great shopping experience online.